TERMS AND CONDITIONS

The following terms and conditions apply to any activities related to Citadel Clothing Company including ordering from us and being on this website.

 

Our Warranty
We take pride in the fact that our products are high quality, hand made and Canadian made. Our products are built to last. Citadel Clothing Company will repair, without charge, any defects due to faulty materials or workmanship for one year from the date of purchase. This warranty does not cover clothing damage due to normal wear, abuse, excessive washing, drying, or any other activities that do not follow our care instructions.

 

Return Policy
We are glad to offer you a refund or exchange under the following conditions:

i) Refund must be requested within 15 days of receiving the item
ii) Item must be in original condition, unworn and unwashed
iii) Unfortunately, we do not refund your original shipping cost of the item and we are not held liable for your shipping cost of returning an item.

 

If you have received an item that was damaged or defective we sincerely apologize. Please let us know within 48 hours of receiving the item and we will be happy to help you. Please note that condition ii (above) still applies.

 

Shipping and Delivery
We currently offer shipping starting at $10, increasing depending on your order’s total size and weight. Your shipping cost will be presented to you at checkout.
Shipping is handled through Canada Post.
If you live in Canada, please allow 15 business days for order delivery.
If you require international shipping, our team will be in contact with you after your order is processed.

 

Copyright & Trademarks
All texts, graphics, intellectual property and trademarks used and/or displayed on this website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Citadel Clothing Company. All content of our website, including text, images, logos, illustrations and photographs are protected by the Copyright Act. None of the material may be copied, produced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, without prior written consent of Citadel Clothing Company. You may download or copy site content for personal, non-commercial use only.

 

Privacy Policy
Information that you submit to Citadel Clothing Company will be stored in our database for bookkeeping purposes. With the exceptions of the shipping and billing processing of your purchase, we will NEVER voluntarily share your personal information to ANY other party.

 

If you have any other questions, comments or concerns, please contact us and we will be happy to hear from you.